Ongoing enhancements, security updates, and proactive monitoring ensure that your WordPress website stays up and running smoothly.
WordPress Website Support & Maintenance
Your Responsive, Available WordPress Support Team
Our dedicated support teams handle the fundamentals from security patches to uptime monitoring while also providing quick responses to day-to-day questions or issues. And if you're serious about website performance, we also provide analytics dashboards, SEO services, and conversion optimization for WordPress websites.
We cover a number of critical tasks, including:
- Emergency issue resolution for broken features, bugs, or down websites
- Regular WordPress CMS-related development and programming needs
- Scheduled server and website software and security updates
- General outsourced website content management, support, and training
- Related usability testing and analytics to identify issues or areas for improvement
- New feature build-outs and improvements
What's a typical response time if I have a problem?
Our technical account coordinators typically respond within 1-3 hours, providing next steps or asking questions to get your issue resolved. And if it can't wait even an hour, we have an emergency protocol you can use to get immediate action.
What's included in a typical WordPress support plan?
We have several tiers of WordPress support, but all of them include security patches, uptime monitoring, and basic bug fixes. From there, you can add on everything from feature enhancements to content creation and SEO. Please contact us with any questions about how we can help.
What if I need services outside of just website support?
Our support clients have access to our other teams, including UX/UI designers, content strategists, and search optimization specialists. As needs arise, we can allocate custom teams to respond to your needs.
What type of monitoring do you do for WordPress sites?
Our monitoring system will constantly check to ensure the site is up and accessible, and will also alert us to problems with your site's security certificate. We also configure security alerts for your CMS and related plugins or modules so that you stay up to date and secure.
Can you support other integrations?
Yes - we've very comfortable tying WordPress to other systems such as Salesforce, Mailchimp, Typeform, Constant Contact, Google Analytics/GA4, Google Tag Manager, and Hubspot.
Can I pay up front for specific things or do I need a monthly support retainer?
Most of our clients are on a support retainer because it provides more consistent access to our team. However, we can also perform support, enhancements, or optimization to your WordPress site based on a specific budget and scope. Please reach out with whatever you have in mind!